Willoughby City Council has a number of forms for processing information and applications smoothly.

If you need further assistance sourcing the appropriate forms, please contact our Customer Service Team between 9am and 5pm weekdays on 9777 1000.

Lists of Fees and Charges are available online.

Tell us how we are doing

Willoughby City Council welcomes and encourages your feedback. We will read your comments carefully and use the information provided to improve the services we offer.

To provide feedback, share a compliment or make a complaint please complete the form below, including your contact details if you wish to receive a response. 

Feedback    Compliment    Complaint

Alternatively, you can provide your feedback by:

  • Posting a letter to Willoughby City Council, PO Box 57, Chatswood, NSW, 2057.
  • Emailing us at
  • Calling our Customer Service Centre on 02 9777 1000.
  • Visiting our Customer Service Centre at 31 Victor Street, Chatswood.

If you require support to submit a complaint, feedback or compliment please contact our Customer Service Centre.

Our complaints handling process

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