Apply for an assisted bin collection service

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When would you need this?

Council offers an assisted bin collection service for residents who are unable to place their domestic bins at the kerb for collection due to illness or other assisted living reasons.

What you need to know:

  • Bins must be stored in an easily accessed area and not within a closed garage.
  • Bins must be stored no more than 40m from the kerbside.
  • Animals must be secured away from bins on service day from 6am to 6pm.

Step 1.Eligibility

  • To qualify for this service, a medical certificate must be supplied from a qualified practitioner verifying your inability to collect your bin due to illness, physical, or mental limitations.
  • You will need to confirm there is no one residing on the property that is able to place the bins out for servicing each week.
  • Willoughby City Council residents only.

Step 2.What you will need to provide

  • Medical certificate.

Step 3.Register or login to submit application

Not registered? You will require a MyWilloughby account to submit an application.

Register your MyWilloughby account

Already registered?

Apply now

Step 4.What happens next

You will receive an application reference number which you can use to track your application. 

You will also be notified once your application has been processed.

Not registered?

Register your MyWilloughby account

Why register?

  • to create and track requests
  • submit and view applications
  • make a payment.

Need further assistance?

Call our Customer Service Centre on:

02 9777 1000

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