Fraud and corruption prevention

Willoughby City Council has a zero-tolerance position to any fraudulent or corrupt behaviour.

Council has a Fraud and Corruption Prevention Policy(PDF, 450KB)  and detailed in the Fraud and Corruption Prevention Plan(PDF, 145KB)  which outlines Council's approach to prevent, detect and respond to fraud, corruption or misuse of Council resources and reporting of wrongdoing.

Contacts

You can provide Information about suspected fraudulent or corrupt conduct by any of the following means:

 Online

Report fraud and corruption

You can submit anonymously

Email  email@willoughby.nsw.gov.au 
Phone 02 9777 1000
Post  PO Box 57, CHATSWOOD, NSW 2057

 

In person Customer Service Desk at 31 Victor Street, CHATSWOOD 2067

 

Information can be treated anonymously upon request.

Members of the public can report fraud and corruption to the General Manager and Public Officer.

Council respects any decision to disclose alleged wrongdoing through the following external reporting avenues:

  • NSW Ombudsman if it’s about maladministration
  • ICAC if it’s about corrupt conduct
  • Audit Office if it’s about serious and substantial waste of public money
  • Office of Local Government if it’s about pecuniary interest contraventions or the general administrative conduct of councils, councillors and council staff.

What you can expect from us

Hugh Phemister - General Manager Everyone at Willoughby City Council is committed to ensuring public monies are spent for their intended purposes, information is secured and assets and resources are used appropriately to reduce Council's exposure to fraud and corruption.

We require all suppliers, applicants, consultants, contractors, and anyone 'doing business with Council' to observe the principles and requirements outlined in the Statement of Business Ethics and abide by it in all of your dealings with us.

If you need more information about these guidelines or you wish to report an issue, please contact Council's Public Officer (Governance, Risk and Compliance Manager 9777 1000). 

Image: Hugh Phemister, General Manager

Council's Code of Conduct

At its Ordinary Meeting of Council held on 26 May 2025, Willoughby City Council reaffirmed the Willoughby City Council Code of Conduct 2020 (the 'Code') and the Procedures for the Administration of the Model Code of Conduct. The Code sets the minimum standards of conduct for all Council officials and reflects the provisions of the Model Code of Conduct for Local Councils in NSW.

Together, the Code and Procedures are key governance tools that promote ethical behaviour, accountability, transparency and good decision-making. It ensure that Council officials act with integrity and in line with their statutory obligation under the Local Government Act 1993, while providing a clear and consistent framework for administering the Code.

 

 Code of Conduct(PDF, 452KB)

Procedures for the Administration of the Model Code of Conduct