Organisational structure

Services over the 2025-26 Christmas New Year period

Most Council services will not be provided from 4:30pm Wednesday 24 December 2025 to 9am Thursday 8 January 2026. Any urgent matters should be directed to Council’s after hours telephone contact number on 02 9777 1000.

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Customer service temporary relocation

Our Customer Service Centre has temporarily relocated to Level 6, 31 Victor Street, Chatswood.

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Castle Cove Library - Closed

Castle Cove Library is temporarily closed due to flooding and flood damage. We apologise for any inconvenience and appreciate your understanding. Please return items to any of our other branches.
For enquiries or renewals, call Chatswood Library on 9777 7900.

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Organisational structure

Council's organisational structure

Organisational chart(PDF, 147KB)

Executive Leadership Team

In accordance with the Local Government Act 1993, Willoughby City Council is managed by the Executive Leadership Team (ELT) which is made up of the General Manager and four (4) Directors as listed below:

Hugh Phemister

General Manager

Srima McQuillan

Director, Community

William Murphy

Director, Corporate Services

Dylan Porter

Director, Planning

George Angelis

Director, City Presentation and Infrastructure

Public Officer

The Local Government Act 1993 requires Councils to appoint a Public Officer to assist the community to access information, deal with community requests, receive submissions and accept service of documents and other activities as defined by section 343 of the Local Government Act.

To contact Council's Public Officer Samantha Connor please phone 9777 1000.

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