Clean-up collections
Missed commercial bin collection? This could be due to a missing bin sticker or an unregistered bin service. Please contact council on 9777 1000 for assistance.
Council offers the following collection services for bulky household items that can’t be collected through the weekly service. This service is only offered to domestic residents for household waste. Waste generated by commercial operations is ineligible for collection.
Council provides residents with three (3) free scheduled clean-up and one (1) pre-booked clean-up collections per financial year.
Pre-booked clean-up service
Council provides residents with one free pre-booked clean-up collection per financial year in addition to the scheduled collection dates.
Residents can pay for additional pre-booked collections if required to a maximum of 2m³ of materials per collection. This can be used to dispose of general household goods OR vegetation, but cannot be used for a mixture of the two. You must specify which service you want when booking.
For current fees, see Fees and Charges.
Book Online
For ALL pre-booked clean-up collections:
- No more than 2m³ of materials will be collected. Items that have not been collected must be removed and disposed of promptly.
- Materials can only be placed on the nature strip outside your property on the Sunday night of your collection week, but collection is Monday to Friday of that week.
- Items must not be longer than 1 metre
- For safe collection, items must be liftable by two people. This excludes bulky items like treadmills, pianos, and snooker tables.
- All groups of items left on kerbsides for collection must be labelled with a Pre-booked Clean-up label(PDF, 48KB).
Note: If you are unable to print the labels, please attach a piece of paper to both the street-facing and footpath-facing sides of the group of items. The label should identify the items as “For Clean-up” and include the date of the Sunday specified by Council, your address and booking reference number.
Household Goods
Council will collect
- Household furniture
- Small appliances
- Soft furnishings
- Carpet and linoleum (must be cut into 1 metre lengths and bundled. Maximum 0.5m³)
- Other non-recyclable household items
- Whitegoods and metal items, e.g. Fridge/freezer, washing machine.
- Mattresses/foam
Council will NOT collect
Vegetation
Council will collect:
- Tree prunings and loppings
- Untreated timber
- Christmas trees
- Palings without nails (max 0.5m³)
Council will NOT collect
- Untied/loose vegetation
- Vegetation in plastic bags
- Branches greater than 75mm diameter
- Branches, untreated wood or Christmas trees in sections longer than 1 metre
- Painted or chemically treated timber
- Tree stumps
- Whole wood pallets
- Building timber
- Whole fences
- General garbage
- Timber with nails
Scheduled clean-up service
Most collected materials are sent to landfill, so please consider selling, donating or giving away good quality items. Read our article Sustainable options for unwanted items for tips on how to dispose of unwanted items sustainably.