Due to the current COVID-19 outbreak, all non-essential public facing services of Council and facilities are closed. We will continue to provide essential services including waste collection and services to the most vulnerable in our community.
Customers can request either a new or additional Domestic Waste Management Service.
The new full domestic service request is for new dwellings
There is no provision for requesting an extra Red (Garbage) Bin service. If customers require an extra red bin they need to apply for a full service.
The additional service is ongoing, and not available for seasonal or one off requests.
There is a charge for this service which is added to the Rates Account - Only the rate payer can apply for the service. Tenants need to contact their Managing Agent or Landlord.
The fee is applied pro rata for the financial year.
Important: Cancellation of additional services must be made in writing.
Click here to view form.
We’ll review your application.
You will be contacted if any information is missing from your application and to notify you when the bins have been delivered and the additional charges.
Customer Service Centre: 31 Victor St, Chatswood NSW 2067, AUSTRALIA
Operating hours: Monday to Friday, 9:00 am - 5:00 pm
Postal address: PO Box 57 Chatswood NSW 2057, AUSTRALIA
Phone: +61 (2) 9777 1000
ABN: 47 974 826 099
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Willoughby City Council acknowledges the traditional inhabitants of the land on which we stand, the Aboriginal people, their spirits and ancestors. We acknowledge the vital contribution that Indigenous people and cultures have made and still make to the nation that we share, Australia.
Willoughby City Councillors voted to endorse the Uluru Statement From the Heart.