Our Customer Service Centre will be closed from Friday 29 March to Monday 1 April inclusive for the Easter public holidays. Please call (02) 9777 1000 to reach our out of hours service during this time.
If you become an eligible pensioner during the year, your rebate will commence from the next quarterly billing period. Or if you are no longer eligible, your rebate will stop at the end of the current quarterly billing period.
Make sure you:
Prepare the following documents (if applicable):
Email the completed form and attachments to email@willoughby.nsw.gov.au
We’ll process your request. You will be contacted if we need any further information. We will contact you over the phone, email or mail to let you know the new payment amount.
Visit Council's Customer Service Center.