Community Information Seminar - 22 March 2021

Community Perception Survey

Every two years, Council undertakes a Community Perception Survey to help us understand our community's perception of our services and facilities.

The survey is run by an external provider, Micromex Research, and is an important part of improving our business practices and meeting our planning and reporting requirements.

Mark Mitchell, General Manager of Micromex will share the results of the November 2020 survey and talk about what they mean for the City of Willoughby. He will reveal how the survey was undertaken and unpack this year’s statistics and trends.

Chaired by Mayor Gail Giles-Gidney, the information seminar will shine a light on what you have told us is important to you, how satisfied you are with our services and how you want to be communicated with.

For the first time in 2020 the community perception survey asked questions about community resilience and provides vital insight into community sentiment in the math of a pandemic, bushfires, storms, extreme heat and economic challenges. 

Throughout the presentation audience members will be able to submit questions using the Zoom messaging function which will be answered at the end of the session. 

Mark Mitchell, General Manager, Micromex

Mark Mitchell has over 30 years of experience as a market research supplier. His areas of expertise include community research, public policy development and evaluation, events, exhibitions and conferences, customer satisfaction and service quality, branding and brand image, employee research.

Video recordings

1. Performance of Council

2. Summary of Council Services

3. What Makes Us Satisfied?

4. What We Value Most

5. Communicating with Council

6. Community Resilience

7. Summary of Findings


  • Monday, 22 March 2021 | 06:30 PM - Monday, 22 March 2021 | 08:00 PM


Join meeting by Zoom

Zoom link