COVID safe check-in at Willoughby Leisure Centre

Published on 03 December 2020

Covid Check-in.jpg

We’re transitioning to the Service NSW COVID Safe Check-In app from Monday 14 December 2020, as per the Public Health Order. This change is being made in line with best practice contact tracing recommendations from NSW Health.

In preparation for this change, please make sure you have downloaded the Service NSW mobile application and set up your Service NSW account in the app.

Checking into Willoughby Leisure Centre with the Service NSW app has four simple steps:

  1. Open the Service NSW app
  2. In the app, Select COVID Safe Check-in
  3. Follow the prompts
  4. Show a staff member that you’ve signed in.

If you are unable to check in using your phone and the Service NSW app for some reason, a digital Service NSW check-in form will be available at the Customer Service front desk.

Please check our frequently asked questions below for more information. Should you have further questions, please contact our friendly Customer Service staff on (02) 9958 5799 or via

Frequently Asked Questions (FAQs)

What is a COVID Safe business?

A COVID Safe business has completed its COVID-19 Safety Plan and registered as COVID Safe. For further information visit the NSW Government website or call 13 77 88.

Willoughby Leisure Centre is a registered COVID Safe business.

Why are my details being captured when I attend a COVID Safe business?

To protect the people of NSW and ensure NSW Health can quickly contact people in the event of a COVID-19 outbreak, under the Public Health Order, some businesses are required to keep a record of all staff, visitors and contractors that have attended the premises. The information will only be used for the purposes of tracing COVID-19 infections if they occur.

What is the COVID Safe Check-in feature?

The COVID Safe Check-In is a new feature on the Service NSW app which provides a contactless method - a QR code - to record your visit to COVID Safe businesses.

How do customers scan the QR code?

Customers will log in or download the Service NSW app, select the COVID Safe Check-in tile from the homepage, and follow the prompts to scan the QR Code and sign in.

What is a QR code?

A QR code is like a barcode. When signing into a COVID Safe business, you can use the Service NSW app to scan the business’ QR code provided to them by the NSW Government.

For what purpose will my information be used?

Service NSW will only collect your name, contact details (as available on your MyServiceNSW Account), and date and time of entry so that NSW Health may contact you for the purpose of contact tracing, should it be necessary.

Willoughby Leisure Centre is not collecting your details when you use the COVID Safe Check-In through the Service NSW app. 

How long will my information be stored for?

Service NSW will retain your information for 28 days.

Willoughby Leisure Centre does not retain a copy of your information from COVID Safe Check-Ins.

How is customer data protected?

Customer data is securely stored in a separate, encrypted database.

What if I don’t want to provide my details?

Willoughby Leisure Centre is required under the Public Health Order to record customers’ details. If you do not wish to check in via the ServiceNSW COVID Safe Check-In, you will be refused entry. 

Do I need to check in if I’ve already made a booking at the business or if they already hold information about me?

Bookings will continue to be mandatory at Willoughby Leisure Centre, as we must strictly maintain maximum building capacity limits in line with physical distancing rules. The COVID Safe Check-In process is separate to capacity controls. All visitors, regardless of whether they have a booking, MUST check-in with the Service NSW COVID Safe Check-In app. Please allow additional time to complete this process prior to your booking.

Can I use my digital driver licence to check-in my visit to a business?

Yes, however this information can’t be used for contact tracing. Businesses are required to collect and keep contact information specifically for contact tracing. 

I have the COVIDSafe app, do I need to sign in at the business?

Yes. The COVIDSafe app is a public health tool to help slow the spread of coronavirus in Australia. Businesses in NSW are required to record customers contact details to remain COVID Safe and assist with any future contact tracing that may be necessary.

Does the COVID Safe Check-in replace the federal COVIDSafe app?

No, the COVID Safe Check-in tool on the Service NSW app is to help businesses comply with record-keeping regarding who has attended their premises. 

  • It provides businesses with a free, reliable and easy to use solution for check-ins.
  • It provides NSW residents with peace of mind their data is being stored securely. 
  • It provides NSW residents with one common, easy-to-use system.
  • This system complements the COVIDSafe app.

What if I leave the business and return later, do I need to sign in again?

You will be required to check in again if you leave Willoughby Leisure Centre for more than 10 minutes. 

Do I need to sign in at each location within the business?

When entering Willoughby Leisure Centre, you will be required to check-in at your point of entry.

What if I’m a carer/parent or guardian, can I sign in on their behalf?

No, each person entering will be required to sign in either using the QR code or the digital form at reception.

Can I sign in on behalf of someone, such as my family and friends?

No. Each person should provide their own contact information to help with any future contact tracing, if necessary.

I do not have a mobile or I do not have my mobile with me. What do I need to do?

Willoughby Leisure Centre has an alternative digital sign in method (via Service NSW) available at the main entrance front desk. Please ask our friendly Customer Service Staff for assistance. 

There’s no internet connection? What do I need to do?

There is no publicly available Wi-Fi at Willoughby Leisure Centre so please ensure your mobile data settings are switched on. If you do not have mobile data, please ask our Customer Service Staff for the alternative digital check-in method.

I cannot scan the QR code on my device

If you are unable to scan the code on your device, please ask our Customer Service Staff for the alternative digital check-in method.

How do I manage notifications on my device?

You can manage push notifications from the Service NSW app - at the top right, click the settings icon, select Notification Preferences, then make your choice for Push notifications.

What support is available?

If you’re experiencing issues with the Service NSW app or require further information, contact Service NSW on 13 77 88 or visit your local Service NSW service centre.

Tagged as: