Customer Service Centre Update

Published on 03 April 2020

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Customer service: phone, email or visit our website

Our customer service centre at 31 Victor Street, Chatswood will close from 6 April 2020 as part of the government’s social distancing rules following the COVID-19 pandemic. However, we will continue to serve you through a number of other channels, including phone, email and through our website.

Our call centre is still operating and our staff are well equipped to respond to wide range of service requests and to provide information about our services and programs. Contact us on 02 9777 1000 from 8:30am-5pm week days. You can also email us at: email@willoughby.nsw.gov.au or use our online services to report an issue, lodge applications, track applications, make bookings and payments.

Development Applications

If you have any queries for the duty planner, please call us. You can lodge your development applications (including modifications) via mail if required. A face-to-face appointment, with social distancing, can be arranged.

Face-to-face appointments

If there is a service we are unable to provide online or over the phone, we can organise a face-to-face appointment, with social distancing and hygiene controls.

Justice of the Peace

Our Justice of the Peace service, normally available in our customer service centre and in our libraries, is currently suspended. To locate a NSW JP, please visit www.jp.nsw.gov.au and select ‘Find a JP’.  You may also ask at your local chemist or police station for other authorised witnessing services. The Service NSW Centre at Victoria Avenue in Chatswood is still open and offers Justice of the Peace services. You may also ask at your local chemist or police station for Justice of the Peace services.

We will continue to do our best to serve you and look forward to seeing you back at our customer service centre soon.

Closed facilities

  • Playgrounds
  • Outdoor gyms and exercise equipment at:
    • Castle Cove Park
    • Chatswood Park
    • Gore Hill Park
    • Market Garden Park
    • Naremburn Park
    • Sutherland Park
  • Northbridge Baths
  • Chatswood skatepark
  • Northbridge BMX track
  • Dougherty Centre
  • Willoughby Leisure Centre
  • Willoughby Libraries – Chatswood and all branches
  • MOSAIC
  • All sportsground pavilions
  • Art Space on The Concourse
  • Incinerator Art Space
  • Dougherty Centre café (Blend)
  • Chatswood Youth Centre
  • Willoughby Park Centre
  • Zenith Theatre
  • Joe Ciantar Music Rehearsal Studio
  • Unmanned Community Facilities (West Chatswood, Naremburn, Castle Cove and Artarmon)
  • The Concourse