Contact Details

The best way of getting in contact with Council is to call the Customer Service Centre. They are able to answer many of your questions or direct you to someone who can.

If you wish to contact us in writing, please send mail to our postal address, not our street address.

Customer Service Centre

Open weekdays, 8:30am - 5pm
Level 4, 31 Victor Street
Chatswood NSW 2067

Please note: Building Surveyors and Development Planners available from 8.30am to 10.00am, Monday to Friday. Duty Surveyor / Planner available from 1.00pm to 4.30pm, Monday to Friday.


Contact Willoughby City Council

Phone: 02 9777 1000
Fax: 02 9777 1038

Postal address:
Willoughby City Council
PO Box 57
Chatswood NSW 2057



Council After Hours emergency number: 9777 1000
(includes flooding, fallen trees, floodlight and locked gates; problems with roads and drains; Council-owned buildings; and Rangers)

Fire 000  
Police 000
Police non-urgent assistance 13 14 44
State Emergency Service 132 500