Our Customer Service Centre will be closed Tuesday 29 October from 9am to 10:45am.Please call (02) 9777 1000 to reach our out of hours service during this time.
Willoughby City Council is launching MyWilloughby, a new platform designed to make interacting with Council easier and enhance your experience with Council! To make this happen, there may be some delay in services from 31 October to 4 November. We appreciate your patience during this upgrade.
Please note there are a limited number of pre-booked services available per week, and they must be booked at least a week in advance. At busy periods bookings may not be available for several weeks.
If you are utilising the pre-booked service for bulky household goods, check the acceptable items under the scheduled clean-up service.
For bulk vegetation collection, Council will collect:
Tree prunings and loppings Untreated timber Christmas trees Palings without nails (max 0.5m³)
Council will NOT collect:
Untied/loose vegetation Vegetation in plastic bags Branches greater than 75mm diameter Branches, untreated wood or Christmas trees in sections longer than 1 metre Painted or chemically treated timber Tree stumps Whole wood pallets Building timber Whole fences General garbage Timber with nails
Check your bulky waste collection dates
For additional information regarding our scheduled bulky waste collection service visit Bulky waste collections.
Online form
Council Officer will review your application and if your nominated week is not fully booked, you will receive a confirmation email.
Download a Pre-booked Council Bulky Waste Collection label and attach it to your items.
Note: If you are unable to print the label, please attach a piece of paper to the street-facing side of the group of items. The label should identify the items for 'Council Bulky Waste Collection' and include the date of the Sunday specified by Council, your address and booking reference number.
Please ensure your items are out and labelled on Sunday in preparation for collection.