Apply for pensioner concession

Step 1.Make sure you are eligible

• the property must be your sole or principal residence
• you must have a current pensioner concession card issued by Centrelink or the Department of Veterans' Affairs (some Veterans' Affairs pensioners may be subject to a means test to determine eligibility).

The name of the applicant on the pension card is to be the same as the ownership record of the property (as per the Land Titles Office) to be eligible for the rebate.

If you become an eligible pensioner during the year, your rebate will commence from the next quarterly billing period. Or if you are no longer eligible, your rebate will stop at the end of the current quarterly billing period.

Step 2.Prepare for application

Make sure you: 

• have your rates assessment number and pension concession card number and date of grant handy
• know when you moved into your property 
• know if you have claimed a pension discount on another property in the last year 
• know what your share of the property you own is

Prepare the following documents (if applicable):

• Evidence of joint ownership
• Copy of your pension concession card front and back

Step 3.Download and fill in the form

• Pensioner concession application form(PDF, 269KB)

Step 4.Email us

Email the completed form and attachments to email@willoughby.nsw.gov.au

Step 5.Wait for our confirmation

We’ll process your request. You will be contacted if we need any further information. We will contact you over the phone, email or mail to let you know the new payment amount.

Step 1.Make sure you are eligible

• the property must be your sole or principal residence
• you must have a current pensioner concession card issued by Centrelink or the Department of Veterans' Affairs (some Veterans' Affairs pensioners may be subject to a means test to determine eligibility).

The name of the applicant on the pension card is to be the same as the ownership record of the property (as per the Land Titles Office) to be eligible for the rebate.

If you become an eligible pensioner during the year, your rebate will commence from the next quarterly billing period. Or if you are no longer eligible, your rebate will stop at the end of the current quarterly billing period.

Step 2.Prepare for application

Make sure you: 

• have your rates assessment number and pension concession card number and date of grant handy 
• know when you moved into your property 
• know if you have claimed a pension discount on another property in the last year 
• know what your share of the property you own is

Prepare the following documents (if applicable):

• Evidence of joint ownership
• Copy of your pension concession card front and back

Step 3.Visit us

Visit Council's Customer Service Center.

Step 4.Wait for our confirmation

We’ll process your request. You will be contacted if we need any further information. We will contact you over the phone, email or mail to let you know the new payment amount.