Lodge an Open Access Information Request

Online

Before you begin

Read the Willoughby City Council Information Guide(PDF, 370KB).

The guide lists the documents that are available on the website and those that can be requested. Make sure you check if the documents you are requesting are available on the website before making your request.

Review the cost

Council maintains the last ten years of files on its premises and access to them is free of charge. Files predating ten years are kept off site and may incur a retrieval fee. See Council's Fees & Charges.

Download & Complete the form

Email us

Send the completed form to email@willoughby.nsw.gov.au

View or receive the documents

We will review your application. You will be contacted by a Customer Service Officer to inform you of the process of receiving the files. Depending on how the documents are stored you will have the option to visit Council to view the documents or receive a soft copy of the documents through email.  

In Person

Before you begin

Read the Willoughby City Council Information Guide(PDF, 370KB).

The guide lists the documents that are available on the website and those that can be requested. Make sure you check if the documents you are requesting are available on the website before making your request.

Review the cost

Council maintains the last ten years of files on its premises and access to them is free of charge. Files predating ten years are kept off site and may incur a retrieval fee. See Council's Fees & Charges.

Visit Us

Visit Council's Customer Service Center at Level 4, 31 Victor Street Chatswood.

View or receive the documents

We will review your application. You will be contacted by a Customer Service Officer to inform you of the process of receiving the files. Depending on how the documents are stored you will have the option to visit Council to view the documents or receive a soft copy of the documents through email.  

Post

Before you begin

Read the Willoughby City Council Information Guide(PDF, 370KB) .

The guide lists the documents that are available on the website and those that can be requested. Make sure you check if the documents you are requesting are available on the website before making your request.

Review the cost

Council maintains the last ten years of files on its premises and access to them is free of charge. Files predating ten years are kept off site and may incur a retrieval fee. See Council's Fees & Charges.

Download & Complete the form

Mail us

Send the completed form to Willoughby City Council, PO Box 57, Chatswood NSW 2057

View or receive the documents

We will review your application. You will be contacted by a Customer Service Officer to inform you of the process of receiving the files. Depending on how the documents are stored you will have the option to visit Council to view the documents or receive a soft copy of the documents through email.