Willoughby Leisure Centre Reopening

Published on 19 June 2020

WLC Reopening

We are reopening Thursday 25 June 2020 in a limited capacity.

In accordance with the revised COVID-19 regulations we are reopening with the following restrictions:

  • 20 people (maximum) allowed in Group Fitness classes
  • 1 person per 4 square metres
  • Social distancing measures in place

The health and safety of our employees and customers remains our priority and you will notice several new measures to keep you safe. We thank you in advance for your patience and understanding while we do our best to provide as many opportunities for you to attend our facilities in the safest way possible.

Notify us to reactivate your membership by completing the Membership Reactivation Form with your nominated start date. There will be a 50% discount on existing memberships until 31 July! If you prefer not to return to Willoughby Leisure Centre at this time, your membership will remain suspended at no charge. You can also buy a one off casual pass or multi-pass entry. The new group fitness timetable will be released on Tuesday 24 June.

What's reopening?

There will be limited places available for group fitness classes and the health club and indoor pool. Sessions will be limited to 45 minutes and will need to be booked in advance via the online Member PortalYou can book into unlimited sessions per day (including back-to-back times for longer sessions) and up to 5-days per week. 

Please ensure you:

  • Arrive at least 5 minutes prior to your booked session start time to allow for a brief induction.
  • Arrive ready for the activity you are booked for (i.e. wearing swimwear). We also recommend wearing a warm, loose clothing layer as you will need to wait outside prior to your session start time.

DO NOT attend the Centre if:

  • You are experiencing any cold/flu-like symptoms (including fever, sore throat, dry cough or runny nose).
  • You have visited Melbourne, or any COVID-19 hotspot listed on the NSW Health website in the last 14-days.
  • You have come into contact with anyone who has visited Melbourne, or any COVID-19 hotspot listed on the NSW Health website in the last 14-days, or anyone suspected of having COVID-19.

Please see list of available facilities and services below:

Facilities and Services

FACILITY / SERVICE
STATUS
MAXIMUM CAPACITY
SESSION DURATION
AVAILABLE TIMES

WLC Swim School

Term 3 - Starting from Monday, 3 August, 2020. Must enrol to attend.

Varies based on enrolled class

Varies based on enrolled class

Existing customers: Please view available times online and book via the Member Portal (enrolment available from Monday, 20 July)

New customers: Please complete an online Learn To Swim enquiry form (enrolment available from Monday, 27 July)

For more details, view our How To Enrol page

Health Club (Gym)

Open - Limited Hours

20 people per session

45 minutes

View session times (unlimited session bookings per day, book up to 5 days per week)

Group Fitness Classes

Open - Limited Classes

20 people per class

45 minutes

View session times (unlimited session bookings per day, book up to 5 days per week)

Crèche

Closed

Closed

Closed

Closed

Main Pool

Open - Limited Hours

4 people per lane

45 minutes

View session times (unlimited session bookings per day, book up to 5 days per week)

Slide Pool

Open – Limited Hours

1 family (up to 4 people) per half-pool

45 minutes

Closed

Toddler Pool

Closed

Closed

Closed

Closed

Spa

Closed

Closed

Closed

Closed

Sauna

Closed

Closed

Closed

Closed

Sports Hall Bookings

Closed

Closed

Closed

Closed

Pre-existing Association Sporting Competitions

Open – Limited

Managed by Association under NSW Health Order

N/A

Contact relevant sporting association

Squad Swimming Programs

Open - Limited

Managed by Willoughby Swim Squads under NSW Health Order

N/A

Contact Willoughby Swim Squads

Change Rooms & Showers

Open – Limited Hours

Main change rooms: 6 people

Family change rooms: 1 person / family

 

 N/A During booked sessions times only
Administration Period (session bookings, purchases, enquiries, membership changes)

 

Open – Limited Hours N/A

 

N/A

 

 

Weekdays (Mon-FriĀ­): 12:00 – 2:00 PM

Weekends: Closed

 

Health and Safety

The following compulsory protocols have been implemented to keep you safe:

  • Stay at home if you are sick

    Please do not enter the facility if you are feeling unwell or have a fever, cough or shortness of breath. Our team will be doing the same.

  • Wash your hands and use the hand sanitiser

    Regularly wash your hands and use the hand sanitiser provided. We have installed additional stations so there is plenty available.

  • Leave your session promptly

    In normal times, we love to see our customers stay around after their workout for a chat and coffee in the cafe. However, for the time being, please help us to manage the facility capacity and safety by completing your session and leaving the facility promptly.

  • Book your visit in advance

    You are required to book your session online via the Member Portal in advance, or call us on 9958 5799 to book. For the safety of you and our employees, we are limiting face to face contact including over the counter transactions. On the odd occasion that you do have to pay in centre, we are only accepting card payments (no cash).

  • Social distancing
    Please maintain a minimum distance of 1.5 metres away from other customers and staff. Floor markers will indicate a safe distance at the front entrance and various locations throughout the centre. We ask that you avoid waiting in high-traffic areas.

    Please take note of this signage and observe social distancing at all times.

  • Change rooms are now open
    However, we encourage members to shower at home.

  • More frequent cleaning and disinfecting of surfaces
    The Willoughby Leisure Centre team will undertake frequent cleaning and disinfection of the facilities. This includes equipment that may be used in classes. We will also be regularly disinfecting high touch surfaces.

  • Staggering start times
    The start times of our pool sessions, health club session and fitness classes are staggered to minimise the congregation of large groups at the facility entrance at any one time.

  • Bring your own water bottle, towel and mat
    Ensure you bring your own water bottle and towel to each session. If you are attending a group fitness class that requires a mat, you will need to bring your own. Please understand that for your own safety, and the safety of others, you will not be able to use the facility if you do not bring your own towel.

Frequently Asked Questions (FAQs) 

What are the opening hours?

While strict government restrictions remain in place, Willoughby Leisure Centre will open:

OPENING HOURS (SESSIONS)

  • Monday – Friday: 5:30 AM – 12:00 PM & 2:00 PM – 7:00 PM
  • Saturday – Sunday: 7:00 AM – 12:00 PM & 2:00 PM – 7:00 PM

ADMINISTRATION PERIOD

  • Monday – Friday: 12:00 PM – 2:00 PM
  • Saturday - Sunday: NO ADMINISTRATION PERIOD (CLOSED FROM 12:00 PM – 2:00 PM)

 

What will happen to my membership?

All memberships will remain on suspension with no charge, until further notice. Members who wish to use the facilities for the time being will be required to reactivate their membership.

In line with the Government imposed shutdown on 23 March 2020, your membership was automatically placed on suspension at no charge. Your membership payments will not resume unless you notify Willoughby Leisure Centre via email to reactivate your membership by sending an email to leisure@willoughbyleisure.com.au and requesting that your membership be reactivated on 22/06/2020 (nominated start date).

We value your loyalty, and to compensate for reduced services we will be giving existing member 50% off your membership fees for an interim period until the 31 July 2020 if you decide to reactivate your membership.

However, if you would prefer not to return to Willoughby Leisure Centre at this time, your membership will remain suspended at no charge. 

How will the pool sessions operate?

  • Members will be required to book a pool session in advance via the online Member Portal.
  • Bookings open three days in advance.
  • Sessions are available for 45 minutes. A Lifeguard will notify you at the end of your session when you need to leave the pool. 
  • We ask members to arrive showered, changed and ready for their activity and to shower at home.
  • Limit of two swimmers per lane, per 45-minute session.
  • Lifeguards will allocate lanes for each session and swimmers will be directed to their lane once on pool deck.
  • A chair will be provided for each swimmer for their belongings at their allocated lane. Staff will wipe down chairs after each session.
  • Change rooms (showers) will remain closed. 

How will the Health Club sessions operate?

  • Health Club session will need to be booked in advance via the online Member Portal.
  • Bookings open three days in advance.
  • Sessions are available for 45 minutes. A staff member will notify you at the end of your session when you need to leave the Health Club. 
  • To facilitate social distancing, we have had to reduce equipment available for use. Select equipment has been unplugged and clearly marked to facilitate the 1.5 metre social distancing rule.
  • Enforcement around customers adhering to wiping down their equipment will be in place. Members will be required to clean each piece of equipment after use with antibacterial wipes or antibacterial spray and single-use paper towel.
  • All members will be required to show a clean towel when entering the facility. Our ‘no towel, no train’ policy, will be strictly enforced.
  • We ask members to arrive showered, changed and ready for their activity and to shower at home.

How will the group fitness classes operate?

  • Members will be required to book online via the Member Portal in advance.
  • Group fitness classes will be held in the Sports Hall, Cycle Studio and outdoors
  • Class times will be reduced to 45-minutes and there will be a 15-minute gap between classes.
  • There will be no sharing of equipment and participants will be required to disinfect their equipment post workout. All equipment is to be wiped down with antibacterial wipes or antibacterial spray and single-use paper towel after class.
  • For the safety of our customer’s, mats have been removed from the Group Fitness storeroom and the Health Club. Please bring your own mat if you wish to attend a class.
  • All customer will be required to show a clean towel when entering the facility. Our ‘no towel, no train’ policy, will be strictly enforced.
  • We ask members to arrive showered, changed and ready for their activity and to shower at home.

The group fitness timetable will be announced on Tuesday 23 June 2020, noting the following changes:

  • Sports Hall and outdoor classes limited to 20 participants per class
  • Cycle classes limited to 10 participants per class
  •  ‘First in best dressed’ – via the online Member Portal 
  • Subject to immediate change 
  • 15 minutes between classes

How do I book into Aqua classes?

Aqua classes are currently unavailable. We will keep you updated and are hopeful we can introduce Aqua classes soon.

Is the spa and sauna open?

The spa and sauna remain closed. 

How do I book online?

You are required to book your session online via the Member Portal in advance. If you already have an account, you can keep using this.

For more information about the booking process, including how to access the online Member Portal if you do not currently have an account, please refer to our instruction guide. Do not forget our friendly staff are on hand to help.

Family members are required to book via phone as the primary member of the family is the only person who can access bookings online.

What are the prices?

  • Health Club session $23.00 casual / $207.00 10-visit pass
  • Group fitness class $23.00 casual / $207.0010-visit pass
  • Casual swim $8.40 casual / $75.60 10-visit-pass

Please note: 2020/2021 Fees & Charges will apply from 1 July 2020.


Will the concession discount be available?

Concession rates cannot be applied to online bookings. If you wish to purchase a multi-visit pass or a casual entry, please call the facility on 9958 5799.

Please note we no longer accept cash and due to the bookings, there will be no provision for you to pay when you are onsite.


I have a multi visit pass. What happens to my multi visit pass?

Your multi visit pass will be available for use for online bookings. Multi visit passes can be topped up via the online Member Portal.

Will the Play Club be open?

The creche will remain closed until further notice.

How is physical distancing being managed?

We have been guided by NSW Health, which calls for 4-square-metres of space per person. Observing the 4-square-metres of space per person we have calculated the maximum capacities of the various areas of the facility.

While we are limiting capacity in the facility at any one point to ensure that physical distancing can be maintained, it is important that each person take the personal responsibility to ensure they maintain the recommended 1.5 metres distance from any other person at all times.

What equipment is restricted?

To facilitate physical distancing, we have reduced equipment available for use in the Health Club.

Selected cardio equipment has been unplugged and other equipment removed to facilitate the 1.5 metre physical distancing rule. We have also removed some of the smaller items like, foam rollers, matts and blocks that are often passed from one person to person.

Will classes still run as normal?

The group fitness timetable has been reduced and you will be able to see the full schedule of our classes on the Willoughby Leisure Centre website from Tuesday 23 June 2020, noting the following changes:

  • Sports Hall and outdoor classes limited to 20 participants per class
  • Cycle classes limited to 10 participants per class
  • First in best dressed – Via the online Member Portal 
  • Subject to immediate change 
  • 15 minutes between classes


Can I show up without booking?

No, you must book in advance via the online Member Portal or phoning the Centre on 9958 5799.

Do I need to show up right at the start time of the booking or can I come anytime within the timeslot?

For session bookings, please arrive 5 minutes prior to your session commencing. We will not allow access if you arrive 10 minutes past the start of your booking. If a staff member is not available to escort you to your session, you will not be permitted to enter. To avoid disappointment, please ensure you arrive 5 minutes prior to your booking.

Please note everyone must leave by the end of their session timeslot. For example, if the timeslot is 6:00am – 6.45am you will be permitted in any time before 6:10am but must leave by 6.45am so we can clean before the next session. Group fitness classes will be scheduled within these booking windows and ask that you be on time for the start of the class.

What are you doing to manage cleanliness in the facility?

We have always taken pride in our facilities’ cleanliness, but will be taking even greater steps to ensure the cleanliness of the facility during this time.

  • Regular cleaning as per Safe Work Australia recommendations for cleaning of workplaces.
  • More frequent cleaning and disinfecting of surfaces that are frequently handled by multiple people such as doorknobs, handles, handrails, lockers, change rooms, sinks, toilets, benches, the front desk, keyboards, computers, phones, EFTPOS keypads, and gym and group fitness equipment.
  • Close the Health Club for 15-minutes after each 45-minute session, to allow staff to thoroughly disinfecting all equipment.
  • Allocate 15-minutes break between group fitness classes, so all equipment used in the class can be thoroughly disinfected.
  • There will be no sharing of equipment in group fitness classes.
  • Towels are mandatory for entry into the Centre.
  • Members will be encouraged to bring their own filled water bottles, Water fountains will not be available.
  • Alcohol-based hand sanitiser will be available in various locations for customers to use
  • Members will be required to clean each piece of equipment after use with disinfected wipes or disinfected spray and single-use paper towel. Sanitising materials will visible and easily accessible to customers.

Will the centre be crowded?

No. Physical distancing is the primary requirement in our transition back to normal which is why we are limiting the occupancy within the Centre to members only in the interim period. In addition, we will be requiring members to pre-book their session so that everyone is aware of the capacity at any given time. All members will be escorted to their allocated workout area.

What are the rules for scheduling?

Members will be able to make their booking three days in advance. As restrictions are further reduced, we may adjust this where necessary as we determine what best suits the needs of our members.

What happens if I can’t make my booked time?

If you are unable to attend your book timeslot, please cancel your booking so that someone else may schedule.

Can I cancel my membership?

Members may cancel their membership if they choose, however we encourage anyone wishing to cancel to take advantage of the free suspension period.

Can I hire the facilities?

The facilities will not be available for hire during this time.

When will the rest of the facilities reopen?

The Willoughby Leisure Centre will continue to monitor the advice provided by the NSW Government. However, it is unclear at this stage as to when the remainder of the facilities can reopen and what capacity and social distancing restrictions may be required.

We are hopeful of reopening more facilities as further COVID-19 restrictions are relaxed, however this will depend on the advice provided by the Government. We will continue to provide updates to our members and customers as more information becomes available.

How do I get in contact?

To get in touch, please email leisure@willoughbyleisure.com.au. We can also be contacted via the phone on 99585799 from 8.30am - 5.00pm Monday to Friday.