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***Interruption to IT Services at Chatswood Library - Monday 14 August 2017

We will be upgrading our public IT systems to bring you a better service.

All public Internet PCs (including Children's and Local Studies PCs), scanning, printing and photocopying services will be unavailable on Monday 14 August 2017 at Chatswood Library.

We apologise for the disruption to service and any inconvenience caused.


Willoughby City libraries serve the communities that live, work and study in Chatswood and surrounding suburbs. You may like to:

Justice of the Peace (JP) Service

Justice of the Peace (JP) service is available at Chatswood Library on The Concourse on Wednesdays and Saturdays from 10am to 12noon and Northbridge Library on Thursdays from 6pm to 8pm.

Internet and PC Services

  • You can access the internet and use Office-based software (see below) on the self-serve computers at all Willoughby City libraries free of charge.
  • Log in with your Library card or name.
  • Email access is available at no charge.
  • All computers are PC-based and use Windows 7, Microsoft Office 2010 (includes Word, Excel, Powerpoint), Internet Explorer and Chrome.
  • You can use your own USB or purchase one from the Service Desk.

People who wish to learn how to use the Internet may enrol in our Learn@the Library tutorials. Bookings are essential.

Please note: You must read and adhere to the Willoughby City Library’s conditions of use for computers and internet access.

Scanning

A self-serve scanner is available at Chatswood Library. Once you have scanned, you can save the file to your USB or email it. There is a charge of 10c per page for scans.

Printing

Printing is available from computers at all Willoughby libraries. At Chatswood and Artarmon Libraries, you can add value to your library card or purchase a ticket with value added at the kiosks near the printer/copiers.  There is a charge of 20c per A4 sheet in black and white.

Photocopying

Photocopying is available at each of the Willoughby City libraries. There is a charge of 20c per A4 copy in black and white at all libraries. At  Chatswood Library colour photocopying is available at $2 per A4 sheet and $5 per A3 sheet.

Free WiFi

You can access our free WiFi in all public areas of the Library. Simply select 'Chatswood Library' from the list of available networks.

There are no time limits on using the wireless service however, there is a 200MB download limit per device per day.

Printing is not available via WiFi but you can print from your USB via the Library’s computers.

Communications over a wireless network are not secure. Information sent from or to your laptop can be captured by anyone else with a wireless device and appropriate software. It is strongly recommended that you:

  • install all the latest operating system and antivirus security fixes, patches and updates
  • always have your personal firewall software enabled
  • disable file sharing to prevent any malicious users gaining access to your computer.

Please do not leave your laptop or other equipment unattended. We cannot guarantee the security of your equipment.

Library staff cannot provide support to configure your equipment for wireless access.

Please note: You must read and adhere to the Willoughby City Library’s conditions of use for computers and internet access.

For more information on the WiFi service please see Library WiFi FAQs

Volunteering

Volunteers are a very important part of the Library Service, giving the Library extra scope to provide services and allowing volunteers to directly contribute to their community. To register your interest in volunteering at our libraries, please complete our online form. Information on volunteering for other parts of Council is also available on the website

English Conversation Class Voluntary Teachers

There is an opportunity for volunteers to teach English in West Chatswood Library. If you want to help people from non-English speaking backgrounds to improve their English so that they can adapt to Australian life easily, please complete the online form.

Duke of Edinburgh Volunteers 2017

The Library has a limited number of roles available for Duke of Edinburgh volunteers. Please read our pdf format information sheet which lists the types of tasks and the number of places available. To apply, complete our online form

Library WiFi FAQs

Free Library WiFi enables you to access the internet, conduct research, download and upload files, and send and receive emails via your own laptop or smartphone,

What is the name of the WiFi Hotspot that I must connect to?
Chatswood* Library

*Substitute name of appropriate library at branches eg ‘Artarmon Library’

How do I access WiFi?
By connecting your Wi-Fi device to “Chatswood* Library”, opening your web browser and then accepting the terms and conditions.

Is the Wi-Fi secure?
No- Wi-Fi just provides you with wireless access to the public internet. With any public internet service, security cannot be guaranteed but there are precautions you can take such as using https:// at the beginning of websites.

What happens if I have problems connecting?
Check that your WiFi is enabled on your gadget and it is connected to “Chatswood* Library”.
Check that you’ve opened your web browser and accepted the terms and conditions.

For further assistance refer to your user manual or contact your hardware or software provider.

Is there a limit?
Yes –up to 200MB per calendar day per device.

How will I know when I have reached my maximum daily limit?
For laptops, a pop up counter screen will advise you that you’ve reached your limit and your session will stop. For mobile devices like a tablet, your session will stop and you will not ge able to log back in.

I didn’t see a pop up message - I just lost my connection

Your laptop device must have ‘pop ups’ enabled in the browser or ‘toggled’ on. Mobile devices don’t often show pop-ups at all.

Why is a website that I am trying to look at blocked?
The website may be considered inappropriate. Please contact the library at library@willoughby.nsw.gov.au

Can I go to another library on the same calendar day and get another free 200MB data usage once I have been blocked?
No - your maximum daily limit is based on your device’s unique address not the library’s location.

How does WiFi identify me?
The network recognises the unique device address.

How can I make my data last longer?
• Close any browser windows not being used
• Stop any movies
• Turn off any location features on your apps

What do I need to access WiFi?
A Wi-Fi enabled laptop or portable device such as a smartphone and tablet - e.g., iPhone, iPad, Android. These devices must have a standard web browser such as Safari, Explorer, Firefox or Chrome.

Can I print using wireless?
No - this is not currently available at Willoughby Libraries.

Can I use peer-to-peer file sharing programs?
No – this type of internet usage is blocked on the network. This is because of copyright, network performance and licensing issues.