Item Requests or Suggestions

If a specific item isn’t available in our collection, Willoughby Library members can suggest an item for purchase or request an Inter-Library Loan. Charges apply for Inter-Library Loan requests.

Please note: There may be delays in receiving your inter-library loan due to Christmas/New Year holiday closures. Please take this into consideration when placing your request. 

  Requesting an item for inter-library loan

Terms & conditions:

  • Items published in the last 12 months are not generally not available via inter-library loan (please try to suggest a purchase below). 
  • A processing fee of $3 applies per request.
  • If the item is only available at Universities or other charging libraries a higher processing fee of $16.50 will apply per request.

  Suggesting an item for purchase:

Terms & conditions:

  • If your suggestion is purchased, a reservation is placed on your behalf (a $2.50 reservation charge applies).
  • If the Library does not purchase the item, you have the option to upgrade your suggestion to an inter-library loan request
Requesting Print items

Not all suggestions are purchased. Decisions to purchase items are based on the Collection Development Guidelines

  • if the title is in print and available from library suppliers
  • the age i.e. published in the last five years
  • format and currency
  • price i.e. generally under $100 RRP 
  • Suitability for the Willoughby community.

Requests cannot be taken for titles only available via mail order or online sites.

If we cannot meet your request, a message is placed on your membership record.

Requesting AV - DVDs, CDs, Audio Books

Not all suggestions are purchased. Decisions to purchase items are based on the Collection Development Guidelines

DVDs must meet the following selection criteria before they will be considered for purchase:

  • Ratings: DVDs must be classified by the Australian Classification Board and be rated between E and R18+. DVDs rated X will not be considered.
  • Content: The subject matter must be suitable for a wide and general public library audience.
  • Region Code: DVDs must be identified as Region 4 and 0
  • Availability: Items must be able to be sourced and purchased from Australian suppliers only.

Any DVD recommendations that do not meet these criteria will be rejected without notification.


If you need more help, please send us an email or phone us  at any of our 6 libraries.

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