Policies and Guidelines
The following guidelines ensure library staff, members and visitors are provided with a safe and comfortable environment.
General Use and Behaviour
Library users must treat others, including Library staff, with courtesy and respect. The Library may exclude anyone engaged in the following:
- Disruptive behaviour, including disorderly or offensive conduct, noise, or activity that interferes with the rights of others, physical abuse, abusive or threatening language.
- Soliciting, selling or other commercial activities.
- Theft, vandalism or other illegal acts.
- Loitering on the premises under circumstances that warrant alarm for the safety or health of any person or property in the vicinity
Library users must also:
- Meet acceptable levels of dress and personal cleanliness.
- Leave the Library when requested at closing time or during emergency procedures
- Inform Library staff if aware of any risk or potential risk to people or property
- Comply with the provisions of the Copyright Act 1968 (Cth) when copying or reproducing Library materials, including Library electronic resources.
A CCTV system operates at Chatswood Library to help safeguard the security and safety of staff and visitors.
- The CCTV system is governed by the Workplace Surveillance Act 2005 (NSW) and privacy legislation.
- Footage is retained for a limited period to allow for investigation of reported incidents.
- The footage is not available to be seen by the public.
- CCTV footage of a specific incident may be released to a law enforcement agency where it is required or permitted by law.
Personal items must not be left unattended. The Library is not responsible for any loss or damage. Please do not place your belongings where they may put others at risk of injury.
Lost property guidelines
To claim lost property, you will be asked to provide ID, to describe the item and to estimate the day when the property may have been left. Lost property enquiries can be directed to: firstname.lastname@example.org
Please check our Lost Property Guidelines
Food and Drink
No food or drink, except for bottled water, is to be consumed in any of the Library branches.
Library equipment and materials
Library clients must use the Library facilities appropriately, and must not disconnect Library IT equipment.
Willoughby City Library Services welcomes children of all ages at the library. However, the Library is a very busy public place, and it is unsuitable for children to be in the library without the care of an older person.
Children must be accompanied by an older person to help ensure their safety while in the Library. In this case ‘accompanied’ means within sight – ie, the older person can always see the younger person.
- Children under 10 years must be accompanied by someone over 18 years.
- Children between 10 and 12 years must be accompanied by someone over 12 years.
Library staff cannot take responsibility for the safety of children who are left unattended at the Library. If children are left unsupervised in the library, staff will attempt to notify parents/guardian/caregiver. If staff cannot contact parents, the Police will be notified.
If you have items you wish to donate to the Library please check that they meet our Donations Guidelines. Other organisations that accept donations of books include: the Benjamin Andrew Footpath Library, Lifeline and The Salvation Army.
Willoughby City Library's Collection Policy available for download to the public.
Tutoring in the Library
Tutoring for fees
Commercial tutors (ie, where there is a fee charged for tutoring) are able to operate within one of the Library’s hireable spaces. Please see information regarding these hireable spaces here.
Tutoring for fees in the open area of the library is prohibited under the Library Act (Library Regulation 2018, Part 3 Clause 14).
Part 3 Clause 17 of the Library Act also states that a Library user may be directed to leave the library if the person has contravened any provision of this Part.
Volunteer tutors (ie, where no fee is charged for tutoring) can apply for permission from the Library via email. Please include your name, organistaion, dates and times of tutoring and contact details.
Using the Internet and WiFi
Willoughby City Library Service provides free access to the Internet through its public computers and Wi-Fi.
Parents/guardians of children under the age of 18 are solely responsible for their child’s access to and use of the Library’s internet facilities, including access to sites, their subject matter and content.
All users must adhere to the Library's Internet Usage Guidelines at all times.
Photography and Filming
No photography or filming is allowed in the Library without permission from the Library.
Those who do not comply with the Guidelines may be asked to leave the Library or may be refused access to the Library.
Student Study Rooms
- Chatswood Library on The Concourse has 4 Study Rooms that may be used by students for group study.
- Student groups may use rooms for study without charge. Between 3pm and 6pm, Monday to Friday, only high school students may use the Study Rooms free of charge.
- Minimum 3 students (all must show student ID and provide a contact phone number). A student ID will be retained by the library until the booking is complete.
- Maximum 2 hours per day and 8-12 people per room, dependent on the study room. A student may only use the rooms once per day.
- Students must book in person, on the day, at the Information desk.
- Bookings are forfeited if you do not arrive within 10 minutes of the booking start time.
- The Library reserves the right to accept or refuse any or all applications for bookings.
- Refer to Room Bookings for more information.
Creator Space Conditions of Use
What is the Creator Space?
The Creator Space is a multi-purpose area of Chatswood Library. It is available free of charge to groups running creative and/or learning activities – for example, Catan games, Python hacks, quilting, chess, VR storyboarding. This applies to small non-funded, unincorporated community groups as per Fees & Charges.
Further information about the Creator Space can be found at the Willoughby City Council website.