Contact Us

Contact Details

Phone: 02 9777 1000
After Hours Emergencies: 02 9777 1000
In Person:  Level 4, 31 Victor Street Chatswood NSW 2067, AUSTRALIA

Our customer service centre at 31 Victor Street, Chatswood will close from 6 April 2020 as part of the government’s social distancing rules following the COVID-19 pandemic. However, we will continue to serve you through a number of other channels, including phone, email and through our website.

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Language assistance

If you need to speak to a Council staff in your home language, call the Translating and Interpreting Service (TIS) on 131 450 and ask an interpreter to contact Council on (02) 9777 1000.  You do not need to pay for the interpreter service when contacting Council.

Postal Address

Willoughby City Council
PO Box 57
Chatswood NSW 2057, AUSTRALIA


Your feedback is always welcome. Council recognises that public feedback is vital to ensuring that events, projects and services meet the needs of the community. We place a high importance on partnership with the community, and invite your comments on all of our projects.

Online discussion forums

Have Your Say Willoughby is an online community consultation forum. Participate in a discussion about Council services, plans and projects, or even start your own discussion. Topics change every month. Contribute to our current topic on the Have Your Say Willoughby website.


New projects and policies are made available to the public for comment. These are listed online on the Have Your Say Willoughby website.

Advisory committees

There are many advisory committees which provide important feedback regarding Council programs, services and projects. Any resident within the Willoughby LGA can join an advisory committee.