Personal Appearance Business Inspections

Council’s Environmental Health Officers carry out inspections of personal appearance businesses in the Willoughby local government area to make sure that they comply with public health legislation requirements. They check that premises are clean, that equipment is either sterilised or single-use, and that procedures are carried out in a safe and hygienic manner.

What happens during an inspection?

Council’s Environmental Health Officer will:

  • Arrive at the premises unannounced, introduce themselves and show their photo ID card
  • Ask to speak to the person in charge
  • Conduct the inspection whilst the business is open and trading
  • Proceed whether the business owner is present or not
  • Record non-compliances with a camera or other recording device (see Council’s enforcement options)
  • Produce a written report detailing the inspection outcome.

Unsatisfactory inspections are followed up to ensure compliance with public health legislation.

What is assessed during the inspection?

  • The skills and knowledge of staff to carry out procedures safely
  • The cleanliness of the premises and whether reusable equipment that penetrates the skin is sterilised adequately
  • Sterilisation records, and the maintenance and validation of the sterilisation equipment (if kept on the premises)
  • Whether the risk of cross-contamination is reduced by correct storage and handling of equipment and the wearing of single-use gloves (if required)
  • The design and condition of the premises, including surface finishes, washing facilities and the location of hand wash basins
  • The provision of sharps waste containers and safe waste disposal.
  • Whether there are any other public health risks related to the business activities

Fees and Charges

Council charges fees to contribute to the costs of administration, inspection, regulation, education of businesses and reporting. From 1 July 2018 these are:

  • Annual administration fee: $155.00 (per financial year)
  • Inspection fee: $100.00 (GST inclusive) per half hour or part thereof

You will receive an invoice from Council after an inspection has been carried out. A reinspection fee may also be charged if a business is found to be non-compliant and requires follow-up inspections. Council’s fees and charges can be found here.