Enrol Your Child

Thank you for looking to book your child into the Willoughby City Council Childrens' Services. We manage all our enquiries online through the My Family Lounge (MFL) service. It's easy to enrol in our services, simply use the easy My Family Lounge casual booking app or, for permanent bookings, follow the 3 simple steps below.


Enrolling Your Child at Our Service is Easy!

Step 1

  • For families who have attended our services before and are NEW to My Family Lounge - please contact your service to generate a My Family Lounge login for you.
  • For NEW families to our services who have not used My Family Lounge before, click on the REGISTER button on the right. You will be taken through to a registration process to create your My Family Lounge account.
  • For NEW families to this service who have used My Family Lounge before, skip to step 2!

Step 2

Log into your MFL account and tell us about you, your child and what bookings you are after so we can help you out.


Step 3

If you have requested permanent bookings, we will come back to you within 48 hours and advise if we have a spot available for your child. If we have a spot, we will email you an offer and ask you to accept the offer and complete and submit the enrolment form in the MFL portal.


Step 4

This online system utilises direct debit fee payments.

Please download the Direct Debit Form (under Related Links) and return completed to childserv@willoughby.nsw.gov.au at your earliest convenience after registering.


Visit myfamilylounge.com.au to see how this parent portal will benefit you and step-by-step videos on how to use it.


If you need help, please speak with the Nominated Supervisor of your chosen service or head to the parent help guide.


Related Links

pdf format WCC Direct Debit Form

Waitlist Information

Please note: To be placed on our waiting lists you must complete a new ‘Booking Request’ once logged in to My Family Lounge.