2017 Media Releases
Council’s Delivery Program on target
24 October 2017
A six month update on the progress of Willoughby Council’s Delivery Program 2013-17, during the 2016/17 financial year, shows Council is well on track to deliver intended projects and works, and improve services for the benefit of the community.
Highlights of the report, presented to Council at the Council Meeting of Monday 23 October include:
- Projects and Capital Works - include all major Council activities with allocated funding and defined start and end dates. At the end of the 2016/17 financial year, 89 per cent of Council’s projects and capital works projects were completed, with 99 per cent of the program set to be delivered as planned.
- Business Improvement Initiatives – aimed at improving the community’s customer experience and maximising value for money by ensuring Council’s processes are effective, efficient and meeting customers’ and citizens’ needs. Council exceeded its end of the year corporate target of 85 per cent, with 88 per cent of initiatives complete.
- Corporate Performance Indicators - measuring the performance of key services. Ninety one per cent of Corporate Performance Indicators have been delivered, or are on track with agreed targets.
A separate report on Council’s Business Improvement Initiatives further highlighted key individual projects, their operational benefits and community benefits:
- Improvements to Development Application processes - resulted in operational savings of $80,000/annum and two days reduction in processing times.
- Procurement Process Improvements - increased procedural compliance by 90 per cent and increased accountability and value for money.
- Collaborative maintenance schedules for outdoor staff - digitally enhanced team collaboration, resulting in quicker service.
- Willoughby Leisure Centre administration processes – resulted in a 68 per cent reduction in customer queries and enhanced customer service for members.
- Community venue management - reduction in time to make venue bookings, resulting in a quicker, better quality booking processes.
“These reports confirm Willoughby Council is in a strong position to deliver the projects and works we have promised the community, as well as improving our existing services and initiatives. This is a great way to start a new Council term, and I’m proud to see Council is following through on its commitment to provide exceptional facilities, services and customer support and for our community,” said Willoughby Mayor, Gail Giles-Gidney.
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