2017 Media Releases

Business improvements result in award win and wins for the community

11 April 2017


Willoughby Council has been recognised for its successful internal Business Improvement Program, winning the Excellence in Operational and Management Effectiveness award at the prestigious Local Government Awards, held last Thursday.

The award win coincides with a report to last night’s Council meeting (Monday 10 April, 2017) highlighting the positive benefits of recent Business Improvements, including estimated costs savings of $175,000 in the 2015/16 year, increased staff efficiency and compliance, improved customer service and other positive flow-ons to the local community.    

Initiated in 2015, Council’s Business Improvement Program has resulted in new and improved internal systems for prioritising and managing projects, to ensure community needs are being met on time, on budget, with a quality product.

Key achievements to date include:

  • Council successfully completed 64 business improvement initiatives in 2015/16 resulting in estimated cost savings of $175,000 for Council and the community. Further savings and improvements are expected in the 2016/17 year, with 87 per cent of scheduled projects completed or on track for completion.
  • $80,000 in savings through an improved Development Application processes. This also resulted in improved application determination times, with a current applicant satisfaction rate of 73 per cent.
  • Improved procurement processes focused on mitigating operational risks. New processes, a new purchasing policy, and staff training has resulted in an increased procedural compliance rate of more than 90 per cent.
  • $30,000 worth of savings through improvements to book purchasing processes at Chatswood Library.
  • $9,900 worth of savings through improvements to Council’s accounts payable processes
  • Occupational Health and Safety risk reduction and $30,000 in cost savings through the 5 ‘S’ program – which looks at how staff operate safely and productively in the work space. 
  • Significant staff conceptualised and led initiatives, aimed at creating new ways of delivering services more effectively. One example is the use of tablets by outdoor staff, allowing them to share maintenance schedules in different locations in real time. It also enables staff to complete other work in the field without the previous need to return to the office, and resolves the problem of inefficient and paper based scheduling. Council is actively exploring how this tool can be used beneficially across other areas of Council.

“The success of Council’s business improvement program has resulted in a win for staff, and wins for our community. Congratulations to Council staff on their hard work. I know staff have been heavily involved and invested in the process of how they can improve the way they work to be more efficient, cost effective and productive - with the end goal being benefit to our community,” said Willoughby Mayor Gail Giles-Gidney. 

Media Contact
Acting Marketing and Events Manager
Phone: 9777 7703
Mobile: 0455 061 700
Email: Samantha.Connor@Willoughby.nsw.gov.au 

For non media related enquiries contact Willoughby City Council on 9777 1000 or email@willoughby.nsw.gov.au