There are many ways for you to pay your rates; just choose the one most convenient for you. There are direct debit, online, outlet, phone, and mail methods.
Direct Debit
On the date your rates are due Council presents the amount payable to your financial institution. The payment is then debited from your account. To use direct debit you need to fill out the 
Direct Debit Rate Payment Form. It is also available from the Help & Service Centre, and can be posted out to you if you call 9777 1000.
Online
Council Website
Pay your rates through the Council website's online services. Simply select the payment option and have your rates notice and credit card details ready.
Australia Post
To pay through Australia Post, go to https://paypaperbills.postbillpay.com.au/ and make your payments by credit card.
BPay
If you have access to your bank account online, you can use BPay by following the online prompts. Council’s Biller Code is 18424. You will be issued with a receipt number. Contact your financial institution for further instruction.
In Person
Australia Post
Take your whole rate notice to any branch of Australia Post to pay by cash, cheque or EFTPOS. You will be issued a receipt.
Commonwealth Bank
Take your whole rate notice to any Commonwealth Bank branch to pay by cash or cheque. You don't need a Commonwealth bank account and you will not be charged a transfer fee. The teller will stamp the top section of your notice and return it to you as a receipt.
Council's Help & Service Centre
Bring your whole rate notice to the Help & Service Centre. You can pay by cash, cheque, credit card or EFTPOS.
Phone
Phone 13 18 16 (Australia Post) to pay using a credit card.
Mail
You can send cheques directly to Council through the mail. Make the cheque payable to Willoughby City Council and crossed 'Not Negotiable'. You will not receive a receipt, so keep the top section of your notice for your records. Post cheques to:
Willoughby City Council
P.O. Box 57
Chatswood NSW 2057