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    Thursday, 24 July 2008   |  13ºC – Showers in the Vicinity   |  Telephone: 02 9777 1000

Constant Companion

A woman in red wearing the Constant Companion pendant

Constant Companion Office:
2 Elizabeth Street
Artarmon

Postal Address:
P.O. Box 57
Chatswood NSW 2057

Phone: (02) 9777 7836
Fax: (02) 9410 2960
E-mail: constantcompanion@willoughby.nsw.gov.au
Office available between 9am and 5pm weekdays

Constant Companion AlarmAn emergency monitoring service in your home, available at the press of a button.

Constant Companion is a 24 hours a day, 7 days a week emergency response service in the home. Staff provide a caring personal service and are professionally trained to work with people from culturally and linguistically diverse backgrounds and are assisted by the Health Care Interpreter Service.

Constant Companion covers the following Local Government areas: Willoughby, Lane Cove, North Sydney, Mosman, Hunters Hill, Hornsby, Ku-ring-gai, Ryde, Manly, Warringah and Pittwater. You can download the  Constant Companion - 626 KB brochure or keep reading.

How does it operate?Constant Companion Call Centre Operator
A unit is installed in your home by a connection to a power point and the telephone socket. You wear the small, lightweight pendant during the day and at night. The pendant will activate the unit from inside or outside the average home (but not away from your home).

When you press your personal alarm pendant your details instantly appear on the computer screen of the 24-hour emergency response operators, and they immediately begin voice-to-voice contact with you.

The emergency response operators speedily organise assistance, from either Emergency Services or a family member, neighbour or friend who was nominated by you and has given their approval.

The operators remain in voice contact until assistance arrives.

The pendants are waterproof and lightweight, and can also be worn on a wrist strap or as a clip.

Your telephone is not changed, and you are not charged for using your pendant.

Constant Companion staff install the emergency monitoring equipment in your home, attend to the maintenance of the equipment, and look after your accounts.

You also have the option of a security key lock. This is for holding your spare keys to your home. This ensures quick and easy access by responders and emergency services.

How do you receive this service?
You are welcome to call to discuss having the emergency monitoring equipment installed in your home. Referrals can also be made by friends, relatives, doctors, social and health workers and other service providers. For a free demonstration or quote pleases call 9777 7836.

Who uses this service?A woman in a wheelchair uses Constant Companion

  • Older people
  • People who are frail
  • People with a disability
  • People who are recovering from surgery or illness who need the service for
    a short time
  • Carers and other individuals

What other clients have said about the service:
“I feel better within myself, as I live alone and it makes me feel safe and secure.”
“It was really wonderful that your service resulted in my quick medical attention.”

Constant Companion is a service partly funded by Home & Community care (HACC) and managed by Willoughby City Council. The service was established in 1987 by Willoughby City Council to assist residents to remain independently and securely in their home.