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Constant Companion

 Constant Companion clients
Constant Companion Call Centre Operator
A woman in a wheelchair uses Constant Companion

Constant Companion - an emergency service in the home, available at the press of a button

Constant Companion is a 24 hour a day, 7 days a week emergency response service.

Download a brochure  Constant Companion Brochure - 223 KB

Contact us

Office: 2 Elizabeth Street, Artarmon
Open 8:30am - 5pm weekdays

P.O. Box 57, Chatswood NSW 2057

Phone: (02) 9777 7836
Fax: (02) 9410 2960

E-mail: constantcompanion@willoughby.nsw.gov.au

How does it work?

  1. A unit is installed in your home which attaches to the telephone line.
  2. You wear a small lightweight pendent during the day and night. The pendants are water resistant and can be worn in the shower. They are able to activate the unit from both inside and outside the home.
  3. If you require assistance, press the button on the pendant. This will send a signal to the unit to phone one of operators who will be able to talk to you via the speaker on the unit. The operator will speedily organise assistance, from either Emergency Services or a family member, neighbour or friend who was nominated by you and has given their approval.
  4. The operator will remain on the line until assistance arrives.

Who uses this service?

  • Older people
  • People who are frail
  • People with a disability
  • People who are recovering from surgery or illness who need the service for
    a short time
  • Carers and other individuals

Security Key Lock

A security key lock is for holding a set of spare keys to your home. This will ensure quick and easy access by responders and emergency services.

What our clients have said about the service

“I feel better within myself, as I live alone and it makes me feel safe and secure.”
“It was really wonderful that your service resulted in my quick medical attention.”

Constant Companion is a service partly funded by Home & Community care (HACC) and managed by Willoughby City Council. The service was established in 1987 by Willoughby City Council to assist residents to remain independently and securely in their home.